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Welcome to HighGrade support system!

  • Please make sure you read the documentation included in the package downloaded from ThemeForest.
  • If you still have a problem or you wish to report a bug, please submit your ticket. We will answer as quick as possible (max 24h).
  • Please keep in mind that in the week-ends we don't provide support. All the tickets will be answered starting Monday morning in the same order they've been placed.

Video tutorials:


Get notified when a theme update is released: http://www.highgradelab.com/subscribe/

  Featured Articles

Google Fonts won't load in Theme Options and i get an error or i can only use Standard Fonts. What can i do?!

First, try to put this in your wp-config.php file:define('FS_METHOD', 'direct');If this wont work for you, we might need a closer look on your setup/server, etc, so consider ...

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How can I install the theme demo data?

You can either watch the video tutorials:https://www.youtube.com/user/HighGradeLab/playlistsIt is very simple to import demo data. You will find a very descriptive "how to" ...

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How can I update my theme using FTP?

You'll have to export your theme options settings by going to Theme Options -> Export and click the Download button. Keep the downloaded file somewhere safe, just in ...

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Is this theme WP MU (WordPress Multisite - Network) compatible?

Yes it is. You can use the theme on a WP MU, with separate theme options setting on each site. Please make sure you follow the exact instruction from WordPress Codex

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How do I change the loading icon (preloader)?

Using a FTP client, go to /wp-content/themes/attractor/highgrade/images and edit preloader.svg.

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