Before opening a ticket please read the following:

  • ignore the activation messages from Visual Composer, Revolution Slider or Essential Grid; all included plugins are full featured and we always include the new versions after compatibility tests, so you don't need to purchase and activate then separately
  • if you're having issues with OneClick Demo, it's most likely a server issue; please check you have the minimum server requirements for our themes: https://highgrade.ticksy.com/article/6444/ and ask your hosting provider to make the needed changes for you; these changes are needed because the importer works with lots of content and your server cannot handle it
  • if you need to update your theme, there's a step by step tutorial here: https://highgrade.ticksy.com/article/7148/
  • check out other useful articles that might save you valuable time: https://highgrade.ticksy.com/articles/
  • please keep in mind that our working schedule is: MON - FRI: 10AM - 6PM (GMT +3); we do our best to answer your tickets as quickly as possible, but some of them might take as much as 24 hours, depending on the complexity of your issues.

Video tutorials:

What to expect from our support staff (based on Envato's support policy):

Item support includes:

  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the detailed support policy here: https://themeforest.net/page/item_support_policy

Get notified when a theme update is released: http://www.highgradelab.com/subscribe/

  Featured Articles

How to do a theme update

You got a notification from themeforest that a new update is ready for download and you have concerns in regard the update proccess? Just follow this short ...

Read Article

HighGrade Themes Minimum Server Requirements

Because HighGrade Theme bundle a lot of premium and complex plugins, there are some minimum server requirements to be met:- at least 128MB memory limitread / write ...

Read Article

Google Fonts won't load in Theme Options and i get an error or i can only use Standard Fonts. What can i do?!

First, try to put this in your wp-config.php file: define('FS_METHOD', 'direct'); If this wont work for you, we might need a closer look on your ...

Read Article