Welcome to HighGrade support system!

  • Please make sure you read the documentation included in the package downloaded from ThemeForest.
  • If you still have a problem or you wish to report a bug, please submit your ticket. We will answer as quick as possible (max 24h).
  • Please keep in mind that our support working hours are from 10AM to 6PM GMT+3 hours, from Monday to Friday.
  • Important notice: Due to some technical difficulties, our support system may be unavailable between July 21 and July 25. Thank you for your patience and understanding!

Video tutorials:

Get notified when a theme update is released: http://www.highgradelab.com/subscribe/

  Featured Articles

How to do a theme update

You got a notification from themeforest that a new update is ready for download and you have concerns in regard the update proccess? Just follow this short ...

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HighGrade Themes Minimum Server Requirements

Because HighGrade Theme bundle a lot of premium and complex plugins, there are some minimum server requirements to be met:- at least 128MB memory limitread / write ...

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Adding a custom web font

This tutorial was made using the "Tavern" theme, but it can be used for all our themes.1) I've downloaded the font from ...

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How can I update my theme using FTP?

You'll have to export your theme options settings by going to Theme Options -> Export and click the Download button. Keep the downloaded file somewhere safe, ...

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How can I install the theme demo data?

You can either watch the video tutorials:https://www.youtube.com/user/HighGradeLab/playlistsIt is very simple to import demo data. You will find a very descriptive ...

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Is this theme WP MU (WordPress Multisite - Network) compatible?

Yes it is. You can use the theme on a WP MU, with separate theme options setting on each site. Please make sure you follow the exact instruction from WordPress ...

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Google Fonts won't load in Theme Options and i get an error or i can only use Standard Fonts. What can i do?!

First, try to put this in your wp-config.php file:define('FS_METHOD', 'direct');If this wont work for you, we might need a closer look on your setup/server, etc, so ...

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How do I change the loading icon (preloader)?

Using a FTP client, go to /wp-content/themes/attractor/highgrade/images and edit preloader.svg.

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