Before opening a ticket please read the following:
- ignore the activation messages from Visual Composer, Revolution Slider or Essential Grid; all included plugins are full featured and we always include the new versions after compatibility tests, so you don't need to purchase and activate then separately
- if you're having issues with OneClick Demo, it's most likely a server issue; please check you have the minimum server requirements for our themes: https://highgrade.ticksy.com/article/6444/ and ask your hosting provider to make the needed changes for you; these changes are needed because the importer works with lots of content and your server cannot handle it
- if you need to update your theme, there's a step by step tutorial here: https://highgrade.ticksy.com/article/7148/
- check out other useful articles that might save you valuable time: https://highgrade.ticksy.com/articles/
- please keep in mind that our working schedule is: MON - FRI: 10AM - 6PM (GMT +3); we do our best to answer your tickets as quickly as possible, but some of them might take as much as 24 hours, depending on the complexity of your issues.
- SouthCentral: https://www.youtube.com/playlist?list=PLfocQg0xLvY...
- Attractor: https://www.youtube.com/playlist?list=PLfocQg0xLvY...
- Shore: https://www.youtube.com/playlist?list=PLfocQg0xLvY7P7VApGY_IlQBmeZwQgSpM
- Obsession: https://www.youtube.com/playlist?list=PLfocQg0xLvY5Hx7c3pCWr_8hw1UJR5hHX
What to expect from our support staff (based on Envato's support policy):
Item support includes:
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
However, item support does not include:
- Customization services
- Installation services
View the detailed support policy here: https://themeforest.net/page/item_support_policy
Get notified when a theme update is released: http://www.highgradelab.com/subscribe/